A Review of First Contact Customer Experience provided by North Yorkshire Police

This report was commissioned by Julia Mulligan in response to concerns that the 101 system was not working well and was deterring people from reporting crime.

The research included an online survey conducted among a sample of people from across England and Wales as well as a group specifically from North Yorkshire. It also included an in-depth telephone survey with North Yorkshire residents. As a result, the research provides both national and county-level insights.